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How Does Propman Communicate?
05-19-2016
05-19-2016

 

For Propman Property Management, a large part of our job is communication with our owners and tenants. Once we list and rent a property, our job is just beginning. Now comes the task of making sure the lease term is a pleasant one for everyone involved.

To us, communication is key. We need to let our owners and our tenants know what is going on with their homes at all times. We also need to get feedback from them on a regular basis.

 

Propman Uses Technology to Communicate

Not long ago, we upgraded the Propman website to enable more communicative and interactive features such as online application forms. We also feature a secure owner portal where home owners can log in for updates on their properties.  For frequently asked questions, we conveniently divided our FAQs into tenant and homeowner sections, to address those particular audiences.

Another way Propman communicates with owners and tenants is through our blog, Facebook and Google pages where we feature relevant information and informative tips each month. Owner messages also appear on our monthly statements.

How Can You Reach Propman?

Propman is on call 24/7, year-round to handle emergencies, so we have to have the latest technologies in place. We can be reached during office hours via telephone (both landline and cellular connections), fax, email, and text, and after hours on our emergency contact telephone.

Propman Property Management strives to be the best property management company in the Northern Virginia area. If there are ways we can communicate better, let us know!

Communication is a Key Propman Value
04-19-2016
04-19-2016

 

 

One of the most important – if not the most important – aspects of Propman’s business as Northern Virginia Property Managers is communication.

 

Emergency Communication

Most people expect us to be available to handle any emergency, at any time of the day or night. If a tenant’s heat goes out, or a storm punctures a roof, tenants or owners can call Propman Property Management on our emergency line and someone will respond.  Emergency responsiveness keeps property damage to a minimum and fosters trust in our company.

But communication doesn’t end here.

Responsive Communication

One of Propman’s values is responsiveness. Whether a tenant, owner or Realtor contacts us, we act to respond as quickly as we can. Then we put into process the necessary responses, whether it is to connect people, send a repair team, or react to an inquiry. If there is an issue, we also follow up with the parties to ensure satisfaction once our repair teams have completed their work. To keep stress and anxiety levels to a minimum, each communication is a high-level priority.

Regular Communication

Propman regularly communicates with everyone in our network: homeowners, tenants, Realtors, vendors, partners, repair teams, etc. We spend years building these valuable partnerships and recognize that the key to our success is our relationships. Communication might take place via a telephone call, email, text message, letter, note, notifications on our invoices and statements, or through our blog.

In addition, Propman regularly contacts our owners to keep them up to date on their properties, we schedule twice-a-year inspections with our tenants, and we promptly post new rental listings on our website. Regular communication keeps our company competent and accountable, and we see the benefits of time management from it.

We’d love to communicate with you. Contact Propman Property Management if you have a property to rent, are looking for a rental home, or have a referral.


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